Compu-Save
Consulting Services
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This outline of my contract features will hopefully provide some clarification as to the features and privileges included with each level of contract option. I think it will make clear my total dedication to my contract customer's needs. I will ALWAYS be there for you!
Platinum Contract: Telephone Response: 1 hour Monday through Sunday during the hours of 10 AM to 8 PM, 2 hours all other times. Telephone support and modem support time is unlimited. On Site Support: On site support is unlimited in the number of incidents during a paid quarter and time needed on site to correct a problem Monday through Sunday.
Priority Response Support: YES Sunday On-site Support: YES Saturday On-site Support: YES Loaner Equipment Support: YES Normal Hours Phone Support: YES After Hours Phone Support: YES Voice Maintenance Mailbox: YES Cell Phone Access Number: YES Annual Preventive Maintenance: YES Home Computer Support: YES
Gold Contract: Telephone Response: 1 hour Monday through Saturday during normal business hours of 10 AM to 6 PM, 2 hours all other times. Telephone support and modem support time is unlimited. On Site Support: On site support is unlimited in the number of incidents during a paid quarter and time needed on site to correct a problem Monday through Friday. The same applies to Saturday and Sunday except the $75 additional charge would apply.
Priority Response Support: YES Sunday On-site Support: FEE Saturday On-site Support: YES Loaner Equipment Support: NO Normal Hours Phone Support: YES After Hours Phone Support: YES Voice Maintenance Mailbox: YES Cell Phone Access Number: YES Annual Preventive Maintenance: YES Home Computer Support: NO
LLSC Contract: Telephone Response: 1 hour Monday through Saturday during normal business hours of 10 AM to 6 PM, 2 hours all other times. Telephone support and modem support time is unlimited. On Site Support: This is our LLSC or Limited Liability Support Contract. On site support is limited to one covered incident with no more than 3 hours of on-site time and 2 hours travel. Additional time on site, travel and additional incidents during the paid quarter will be billable at the reduced rate of $60 per hour on-site and $35 per hour travel with priority service still in force. Sunday service calls would incur the $75 additional charge in addition to these conditional charges.
Priority Response Support: YES Sunday On-site Support: FEE Saturday On-site Support: YES Loaner Equipment Support: NO Normal Hours Phone Support: YES After Hours Phone Support: YES Voice Maintenance Mailbox: YES Cell Phone Access Number: YES Annual Preventive Maintenance: NO Home Computer Support: NO
Pay As You Go: Telephone Response: 1 hour Monday through Friday during normal business hours of 10 AM to 6 PM, 2 hours all other times. Telephone support and modem support time is billable and subtracted from the created fund at the rate of $20 per 15 minute block during normal business hours, and $30 per 15 minute block during off hours. Off hours support will be at the discretion of Compu-Save. On Site Support: On site support will be available as time permits but efforts will be made to give some priority to the service situation.
Priority Response Support: NO Sunday On-site Support: NO Saturday On-site Support: NO Loaner Equipment Support: NO Normal Hours Phone Support: YES After Hours Phone Support: NO Voice Maintenance Mailbox: YES Cell Phone Access Number: NO Annual Preventive Maintenance: NO Home Computer Support: NO
No Contract Support: Telephone Response: None guaranteed. On Site Support: Service can be provide as my schedule permits. Non- Contract work is scheduled when an opening in my schedule permits it and no priority is given to the service call regardless of the situation. Services calls are billable at $85.00 per hour for on-site service and $50.00 per hour for travel time portal to portal.
Priority Response Support: NO Sunday On-site Support: NO Saturday On-site Support: NO Loaner Equipment Support: NO Normal Hours Phone Support: NO After Hours Phone Support: NO Voice Maintenance Mailbox: NO Cell Phone Access Number: NO Annual Preventive Maintenance: NO Home Computer Support: NO
Warrantees: If your system was purchased through Compu-Save, all warrantees will be honored through the manufacturers. If you are not under contract, failed components can either be removed and replaced by you, your own technician, or by Compu-Save in a billable service call. The failed component can then be sent in for repair by you or by Compu-Save with shipping and handling charges paid for by you, the customer. Compu-Save incurs the cost on such warrantee repair shipping and handling costs for all Platinum contract holders.
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